In order to make it easier for residents to report potholes, the Road Commission for Oakland County has introduced a new, easy-to-remember phone line to its Department of Customer Services (DCS).
DCS is the department that receives all resident calls and ensures all the information is received, recorded and forwarded to the proper agency staff.
Residents can now call toll-free 1-844-OAK-ROAD (625-7623) to report a pothole (they can also still call DCS’s main line as well: 877-858-4804) .
Additionally, the agency has brought in two additional temporary employees to help answer phones in DCS, which has been inundated throughout 2014 due to the adverse winter and harsh spring.
Despite this, the agency continues to see a high volume of calls, though, and callers may have to wait to report a problem.
The ‘on hold? message has also been changed, though, to encourage those waiting to instead use RCOC’s online form to report concerns, which should help to reduce wait time. Go to www.rcocweb.org and click on ‘contact us.?